Frequently Asked Questions2018-05-30T13:12:00+00:00


Have I received an official Arbitration notice?2018-12-28T17:54:40+00:00

An EOS account purporting to belonging to the EOS Core Arbitration Forum (ECAF) has been issuing fake notices of arbitration to EOS account holders and directing users to a fake website.

The account ecafofficiel was created on 18 December 2018 and does not belong to ECAF.

EOS token holders are advised to disregard any notices from this account and to avoid clicking on any of the links due to the risk of malware being present on the site.

ECAF notices will continue to come from the following EOS account:


ECAF’s website is located at

Additionally, please keep your private keys safe. ECAF and its representatives will never ask you for any of your private keys (regardless of the blockchain).

Why doesn’t ECAF accept claims related to EOS ERC20 crowdsale tokens?2018-06-08T05:25:29+00:00

The EOS ERC20 token (now permanently frozen and immovable,) was issued by as part of a 350-day long token distribution from June 2017 to June 2, 2018. The EOS ERC20 token was subject to a Terms of Service contract, operative under the laws of the Cayman Islands. As such, the ERC20 token does not fall under the EOS Core Arbitration Forum’s area of influence. ECAF cannot issue rulings to the Ethereum blockchain, nor can EOS Public Main Net Block Producers take any actions to correct ERC20 token problems. Thus, ECAF does not accept arbitration claims involving technical issues or malfeasance related to ERC20 tokens.

EOS ERC20 Crowdsale Token Technical Support2018-11-09T16:16:30+00:00

The ECAF does not provide technical support for EOS ERC20 or native (main net) EOS tokens. Questions related to ERC20 token registration, tokens sent to wrong addresses or to the crowdsale contract address, ERC20 or EOS-main-net tokens lost to phishing or malware attacks, etc. should be directed to public EOS technical support sources:

EOS Project Telegram forum, located at:
( As of this writing the most-active forum administrators in the Telegram forum are: @hadrian_bts, @sandw1ch )

EOS Go Forums:

What is arbitration?2018-05-25T18:37:22+00:00

Arbitration is a way of resolving disputes without going to court. Both parties in the dispute present their side to a professional arbitrator who thoroughly reviews the dispute and comes to a reasonable resolution.

How can I file a case?2018-05-25T18:31:41+00:00

A case registration system is under development. Until that system is up and running, parties can file a case using this link.

Can a lawyer, or external expert, assist me in my arbitration?2018-05-25T17:10:52+00:00

Yes, a party can appoint an external person to assist, or represent, them with their arbitration. The party will need to inform the Arbitrator of this.

How long does it take to process a case?2018-05-25T17:08:30+00:00

It is not possible to give an estimate for the time to resolve a case as completion times will vary widely depending on the complexity of the case.

How are Arbitrators assigned to a case?2018-05-25T17:07:48+00:00

Arbitrators will be assigned by the Forum who will take into consideration various factors such as the case details (complexity, language, application area etc), Arbitrator experience level and availability.

Will the ECAF offer mediation?2018-05-15T20:11:19+00:00

In mediation a trained mediator helps the parties reach a settlement. In contrast to arbitration, the mediator does not have the authority to make a binding ruling.

No, the ECAF will not offer mediation services.

Where can I find the Rules for Dispute Resolution?2018-06-12T15:22:13+00:00

The ECAF’s provisionally-adopted Rules for Dispute Resolution can be found here.

I have a question on the dispute process?2018-05-25T18:30:28+00:00

More details on how to file a dispute, respond to a dispute etc will be forthcoming.

How do I become an ECAF Arbitrator? How do I offer Arbitration services on EOSIO?2018-05-15T20:06:55+00:00

If you are interested in becoming an Arbitrator, or offering Arbitration services on the EOSIO blockchain, then please register your interest here.

Is the ECAF linked to Block.One?2018-05-15T20:05:05+00:00

The ECAF is structured as an independent, self-governing body that is not linked to Block.One.

Who can be an Arbitrator?2018-05-15T20:01:51+00:00

The key requirements to be an Arbitrator are:

  • Nominated by someone known to the ECAF
  • Independence from conflicting interests
  • An aptitude for arbitration
  • Commitment to a minimum training period and, after training, a regular time commitment
Find out more on the EOS GO forum